New Post From : rajw@contactcenterworld.com
One of the biggest problems today is that quality is only associated with the call centers. Agents can only do so much to improve what they do, and they rely on the enterprise to fulfill promises that...
View ArticleNew Post From : rajw@contactcenterworld.com
One of the biggest problems today is that quality is only associated with the call centers. Agents can only do so much to improve what they do, and they rely on the enterprise to fulfill promises that...
View Article
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